If you decide to delete your account, your Autism 911 Service Provider account and your personal information are deleted right away. This cannot be undone.
You leave every service you belong to. If you are the last member of a service, the service is archived and stops receiving families; the other members of a shared service keep it.
We suggest you save anything you need to keep before you start.
How to request it from the app
- Open the app and go to your Profile.
- Tap Security.
- Choose Delete account.
- A notice will ask you to confirm. Once you confirm, your account is deleted and you are signed out.
What is deleted
Your account and profile, your contact details, your chat messages and your notifications. Your services stop showing you as a member.
What we keep
The access logs of your account, for 3 years, so we can show who accessed each family's information and when. Referrals belong to the families and stay with their case, without your name. None of this is used for anything else.
Without the app
Email info@autism911helpline.org from the address on your account, with the subject "Delete my account". We confirm by email and complete the request within 30 days.
If you have any questions or need a hand, write to us: that is what we are here for. Thank you for being part of the Autism 911 community.
Still need a hand? Write to info@autism911helpline.org or call +1 305-970-4787 .